Q: Are the boxes new and sealed?

A: Yes, all the boxes we offer on our gaming website are brand new and sealed. We understand the importance of receiving games in their original condition, and we take great care to ensure that all our products are sourced directly from authorized distributors and manufacturers. Rest assured that when you purchase a game from us, you will receive a brand new, factory-sealed box.


Q: What is your return and refund policy?

A: We have a comprehensive return and refund policy in place to ensure customer satisfaction. We accept returns under certain conditions, and the specifics can be found on our dedicated Return and Refund Policy page. We encourage you to visit that page for complete information on our return process, eligibility criteria, and refund procedures. It will provide you with all the necessary details to make the return process smooth and hassle-free.

To access our Return and Refund Policy page, simply click HERE


Q: What if a product is out of stock or not listed on your website?

A: If a product is currently out of stock or not listed on our website, we apologize for any inconvenience caused. However, we encourage you to contact us directly for further assistance.

  • For products that are out of stock: If a specific product you're interested in is currently out of stock, please reach out to our customer support team. They will be able to provide you with information on when we expect to restock the item or suggest alternatives that may meet your requirements.

  • For products not listed on our website: If you're looking for a particular product that is not listed on our website, please contact us with the details. We strive to accommodate special requests and may be able to source the product for you. 


Q: When will my product be shipped?

A: The shipping timeline for each product may vary. To provide you with an estimated time for when your product will be shipped, please refer to the product page. On the product page, you will find an estimated time mentioned, indicating when the product is expected to be shipped.


Q: How can I check the shipping price before making a purchase?

A: To check the shipping price for your order, we have a dedicated Shipping Cost page. Simply click on Shipping Cost or you can find the link to this page in the footer or navigation menu of our website. On the Shipping Cost page, you will find detailed information about shipping rates based on different regions or countries. 


Q: Will I receive a tracking number for my shipment?

A: Yes, once your order has been shipped, we will provide you with a tracking number from DPD Belgium. You will receive this tracking number via email. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on the delivery status TRACK